At CLOY, we want you to love every purchase. If something isn’t quite right, we’re here to help with a simple and transparent return process.

Return Eligibility

You may request a return if:

  • The product received is damaged or defective.
  • You received the wrong product or size.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The item must be unused, unwashed, unworn, and in its original condition.
  • Original tags, packaging, and accessories must be intact.
  • A valid proof of purchase or order confirmation is required.

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been worn, washed, or altered.
  • Items returned without original tags or packaging.
  • Products damaged due to misuse or improper handling after delivery.
  • Gift cards or promotional items (if applicable).

How to Request a Return

To initiate a return:

  1. Email us at support@cloy.co.in
  2. Include:
    • Order Number
    • Full Name
    • Reason for Return
    • Clear photos of the product (if damaged or incorrect)

Our support team will review your request and respond within 1–2 business days.

Return Pickup

If your return request is approved:

  • We will arrange a reverse pickup wherever service is available.
  • In locations where reverse pickup is unavailable, you may be requested to ship the product to us. In such cases, we will guide you through the process.

The product must pass our quality inspection after it is received before a refund or replacement is processed.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to the original payment method used during purchase.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Replacement Policy

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

We will gladly offer a replacement, subject to stock availability.

If the same product is unavailable, you may choose an alternative product of equal value or request a refund.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery, if eligible.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear photos of the product and packaging.
  • If possible, provide an unboxing video, as it helps us resolve your request more quickly.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you still need assistance, email us at support@cloy.co.in.

Contact Us

If you have any questions regarding returns, replacements, or refunds, we’re happy to help.

Email: support@cloy.co.in

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Our Commitment

Every CLOY garment is thoughtfully designed and carefully inspected before dispatch. If something isn’t right, we’ll do our best to make it right—because your experience matters as much as the story behind every piece.cultural heritage.