Checkout Guidelines

Payment & Partial COD Policy

At CLOY, we create consciously crafted apparel made to last. To keep our operations mindful, avoid unnecessary carbon emissions from dead transit, and offer flexible checkout, we support both Full Online Payment and Partial COD.

            Zero Extra Charges
            Pay Full Online
            No Handling Fees: Pay strictly the product price with zero extra cost.
Priority Processing: Instant dispatch confirmation from our fulfillment hub.
Contactless Delivery: Settle 100% online via UPI, Credit/Debit Card, or NetBanking. Nothing to pay on arrival.

        

20% Booking Advance

Partial COD

20% Advance Online: Reserve and lock in your order with just a 20% commitment.
₹99 Handling Fee: A flat handling fee covers dedicated reverse-shipping protection and doorstep cash collection.
Balance on Arrival: Pay the remaining 80% balance directly to the courier executive (Cash or UPI).

Why Do We Request a 20% Advance on COD?

Doorstep rejections cause immense logistics overhead, dead freight inventory, and avoidable packaging waste. A nominal 20% advance validates genuine purchase intent, ensuring that each garment reaches someone who values it while allowing us to provide cash collection responsibly.

How the Partial COD Flow Operates

Select Partial COD at Checkout Choose the "Partial COD" option on the checkout payment screen.

Submit Advance Online Pay 20% of your cart value plus the ₹99 handling fee via UPI or Card.

Dispatch & Tracking Updates Your order is packed and dispatched with automated tracking details showing your exact outstanding amount.

Settle Balance at Doorstep When the delivery partner arrives, clear the remaining 80% balance in Cash or via courier UPI QR.

Important Guidelines & Terms

Direct Order Credit: Your 20% advance goes directly toward your merchandise total—it is not an extra charge.
Handling Fee: The flat ₹99 fee covers COD payment processing and reverse-logistics assurance, and is non-refundable.
Doorstep Rejection / Non-Availability: Couriers make up to 3 delivery attempts. If an order is declined or returned due to customer unavailability, the advance amount is retained toward shipping costs incurred.
Fulfillment Priority: Fully prepaid orders receive priority allocation in case of low stock runs.
Transit Damage or Discrepancies: If your piece arrives defective or incorrect, our standard exchange policy immediately guarantees a replacement or resolution without penalty.