FREQUENTLY ASKED QUESTIONS
CLARITY · CARE · ARCHIVE POLICIES
"Every CLOY silhouette is designed with intention. Here is everything you need to know about our fabrics, sizing, care ritual, and deliveries."
What fabric and printing do you use?
We craft each piece with premium, heavyweight soft fabrics paired with high-quality, durable printing. The result is a clean, long-lasting tactile finish built to endure wear and ritual.
How do I choose the right size?
Please refer to the detailed size chart available directly on each individual product page to match your exact body measurements. This ensures you secure the most flattering and comfortable fit.
What care instructions should I follow for Cloy products?
For long-lasting preservation, wash inside out using a gentle cold cycle with mild detergent. Avoid high heat during washing or tumble drying, and do not iron directly over the graphic print.
What is your return and exchange policy?
Returns and exchanges must be requested within 2 days of delivery. All garments must be unused, unwashed, and retained in their original packaging with tags intact. For comprehensive steps, please visit our official Return Policy page.
How long does shipping take?
Standard domestic delivery generally takes 7–8 business days depending on your delivery location. You will receive an automated tracking link as soon as your dispatch is handed over to our logistics partner.
CONNECT WITH THE COMMUNITY
Reach out directly to our concierge team or follow our design journeys, collection drops, and archive stories across our channels.
