"We understand that sometimes things don't fit quite right — and that's okay!"
At CLOY, we are committed to making your experience seamless. Returns are accepted specifically for size or color variations, provided the conditions outlined below are met.
Return Eligibility & Criteria
To qualify for a valid return or exchange, each product must strictly adhere to the following inspection requirements:
- 24-Hour Notification Window: A return request must be placed within 24 hours of delivery (excluding weekends and statutory holidays).
- Original Condition: The garment must be completely unused, unwashed, and unaltered in any form.
- Packaging & Documentation: All original tags, labels, and packaging must remain intact, and the physical bill/invoice must be retained.
- Pristine Inspection: The item must be free from any scent, perfume, stains, external damage, or physical tampering.
Non-Eligible Items & Exclusions
- Sale pieces, bundled archive sets, combo products, or orders purchased using promotional discount coupons are not eligible for return.
- Any garment specifically marked as non-returnable / non-exchangeable on its product archive page is strictly excluded from return requests.
Refund Initiation & Processing
Once your returned item arrives at our dispatch center, our quality control team will inspect the piece to ensure compliance with our standard return guidelines.
Refunds or exchange store credits will be initiated promptly as soon as the item is verified to be in acceptable, unworn condition.
Need Help With A Return?
To initiate a return or exchange request within your 24-hour delivery window, please email our support team with your Order ID and piece photos:
We review every query with care to ensure your CLOY experience remains grounded, transparent, and authentic.
