At CLOY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through our payment partners)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on Website
- Referral Source
- Cookies and Analytics Data
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to customer support inquiries
- Improve our website and shopping experience
- Detect fraudulent transactions
- Comply with legal obligations
- Send promotional emails or newsletters (only if you choose to receive them)
Payment Security
We do not store your credit card, debit card, UPI PIN, or banking credentials.
All online payments are securely processed through trusted third-party payment gateways that comply with industry security standards.
Cookies
Our website uses cookies to:
- Improve website performance
- Remember your preferences
- Analyze visitor behavior
- Enhance your shopping experience
You may disable cookies through your browser settings, although some features of the website may not function properly.
Sharing of Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers, including:
- Shipping and logistics partners
- Payment gateway providers
- Website hosting providers
- Analytics services
- Government authorities when legally required
These partners receive only the information necessary to perform their services.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
Marketing Communications
If you subscribe to our newsletter or promotional updates, you may receive information about:
- New collections
- Product launches
- Exclusive offers
- Brand stories
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data (subject to applicable laws)
- Withdraw consent for marketing communications
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will always be available on this page, along with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
CLOY
Email: support@cloy.co.in
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
Your Privacy Matters
At CLOY, trust is as important as craftsmanship. We are committed to protecting your information while delivering a secure, seamless, and thoughtful shopping experience.
